The best solution providers work to fully understand four critical success factors
Why are solution providers, like Spearhead, necessary?
Telecom and IT solutions are never one-size-fits-all. A successful solution for you depends on your team’s skillsets, in-house capabilities, and existing infrastructure. What works for one organization may not work for you — especially in SMB and mid-market businesses.
Without a solution provider, you may be pushed into “best practice” solutions by sales engineers. Many times these cookie-cutter solutions fail to take into account how those products and services integrate into the day-to-day operations of your unique business. This could lead possibly to a failed project, or budget-busting integrator/consulting remediation to arrive at a fully delivered technology solution.
Here’s a quick example (that really happened!) of what this looks like: A small business owner received a call from a sales representative who convinced him he needed to upgrade his network, plus some advanced services to support it. Excited, he signed a three year contract costing thousands a month. The problem? His existing infrastructure, internal environment, and IT team could not support the new upgrades and technology. He was left with a three year contract headache.
Spearhead uses Telecom and IT wisdom to shield business owners from technical complexities
The secret to how we deliver that wisdom? Empathy. IT Empathy, as we define it, takes the time to not only understand your organization and existing services, but to take the time to fully understand the critical success factors and dependencies from the perspective of the IT Director, CTO, CIO, Manager, and all budget-watching stakeholders.
In the case of our example, it’s about asking probing structural questions to ensure the company has the existing infrastructure and technical skills to support and optimize the new services. It’s about taking the time to:
- Study and understand your current infrastructure
- Evaluate your needs
- Ensure you can support the hardware and software mix required to meet project goals and product specs
- Implement the solution and provide training and support to ensure continued success throughout the lifecycle of the contract
Spearhead offers true solution provider partnerships thanks to IT empathy and wisdom
At Spearhead, we take our role very seriously. We listen carefully to your point of view to ensure you get matched with best-for-you solutions. This allows us to help you solve any existing or future IT or telecom issue.
Ready for a different, wiser relationship with your technology issues? We are here, listening.