83% of small and medium sized enterprises (SMEs) said without wireless services they would not be able to achieve their goals. At the same time, 34% of businesses say they lack confidence to identify services and products that maximize benefit for their organization.
No matter where you are on your wireless journey — setting it up for your new business or just shopping around for a better deal — it’s important to take 5 decisions to choose a business wireless plan wisely:
- Insist on a strong Service Level Agreement (SLA) for guaranteed high reliability
Choose a wireless provider who offers at least an SLA of 99.9% or higher*. Because SLAs outline the obligations and responsibilities of the provider to you, you want to understand the commitments around service downtime and support expectations. Be confident your business won’t be severely impacted if and when they go down. Your provider should have a dedicated faults team and a history of great customer service, so if there is a disruption, you know how you can get services restored quickly.
*Higher than 99.9? Sure. How many 9s will they offer?
2. Choose services that grow and scale with you
Ensure your contract for wireless services can grow and scale with your business. You want to make sure throughout the contract length you can grow — and even scale down if needed — easily, without penalty.
Likewise, your wireless provider must offer a range of services and products that fit all your business needs. From broadband connections, phone lines, mobile phones, POS (point of sale) devices, IoT (Internet of Things) devices, and more, should all be supported and offered as you need them.